SandFly Pro terms of sale

Version of 9 November 2026. These terms apply when you buy a SandFly Pro code or add time to one. The privacy policy describes what data SandFly Pro uses.

Seller

Aaron Hewitt, United Kingdom. Email: aaron.graham.hewitt@gmail.com, or Settings, Help & feedback, Send feedback in SandFly.

What you buy

• A code that gives access to SandFly Pro features in SandFly for 31 days (1 month) or 366 days (1 year). Today SandFly Pro includes the AI agent, and SandFly Pro as an AI service for image and screen descriptions, live recognition, dictation correction and translation; more features may be added.
• With a one-time payment, the period starts when the code is first entered in SandFly, not when you pay. Adding time to a code adds it to the end of the current period, or starts it from the payment if the period has ended. Nothing renews or is charged again automatically.
• With automatic renewal, the terms under Automatic renewal below also apply.
• Prices and their currency depend on the country of your internet connection when you pay, found from your IP address. Where the buy page shows prices in pounds, the card payment page may show and charge them in your currency at Stripe's exchange rate, which includes a conversion fee of 2 to 4%. Otherwise your bank may charge for currency conversion. Using a VPN or proxy to pay another country's price is not allowed.
• A code works on up to 3 devices at a time. Support can free its devices so that it can move to another one.
• Each code has a monthly usage limit for the AI agent and the AI service together, which covers normal personal use. When it is reached, they stop until the next calendar month (UTC).

Automatic renewal

• Automatic renewal is by card, through Stripe. Stripe charges the price shown when you turned it on at the start of each month or year until you cancel.
• For a new code, the first payment is when you turn it on, and the period starts then. For a code with time left, there is no payment when you turn it on. The first payment is on the day the code would have ended, or about 2 days after you turn it on if the code would have ended sooner. For a code that has ended, the first payment is when you turn it on.
• Where the price is in pounds and the card payment page shows your currency, the amount in your currency can change at each payment, with Stripe's exchange rate.
• A reminder is sent by email, to the address given to Stripe, 7 days before each payment, and also 30 days before each yearly payment. If the first payment is less than 7 days after you turn on automatic renewal, the reminder is sent within an hour of turning it on.
• When you turn on automatic renewal, you ask for SandFly Pro to start straight away, and you acknowledge that you lose your right to cancel in the first 14 days when it starts. An email confirms this and gives you the contract information.
• You can cancel at any time at Manage subscription with your code, or under Settings, SandFly Pro, Manage subscription in versions of SandFly that show it. Cancelling stops future payments, and SandFly Pro continues to the end of the period paid for. An email confirms it.
• You can cancel with a refund within 14 days of a yearly renewal, and within 14 days of the first payment after a period with no payment. An email tells you the dates. Write to the address above with your code. SandFly Pro and automatic renewal stop, and the payment is refunded less the part of the period used up to the day you cancel, in proportion to the time.
• If a payment fails, Stripe tries again. SandFly Pro continues for up to 7 days after the payment date. If the payment is not made, SandFly Pro ends and automatic renewal stops.
• The price of an existing automatic renewal changes only if you are told at least 30 days before the payment at the new price, so that you can cancel first.

Privacy

• SandFly Pro is not end-to-end encrypted. Screenshots, screen text, images, tasks, questions and other text that SandFly Pro sends travel over an encrypted connection to SandFly's server, where they are decrypted and sent to Anthropic. SandFly's developer and Cloudflare, which hosts the server, could read them there, and Anthropic reads them to answer.
• Do not use SandFly Pro for anything you do not want to pass through SandFly's server and Anthropic. On-device features keep data on the phone.
• The privacy policy describes what is sent, stored and logged, and for how long.

Cancelling and refunds

• You can cancel within 14 days of buying a code that has not been entered in SandFly, for a full refund.
• When you enter the code, you ask for SandFly Pro to start straight away, and the right to cancel ends. The same applies to added time once it has started.
• If SandFly Pro does not work as described, your rights under UK consumer law apply: it is fixed, or the price is reduced or refunded.
• If SandFly Pro is stopped for good, the unused time of current codes is refunded in proportion.
• To ask for a refund, write to the address above with the code or the email address of the payment. A refunded code, or refunded added time, stops working. A payment dispute or chargeback cancels the code. A refund or dispute of a payment also ends the code's automatic renewal.
• Cancelling automatic renewal stops future payments. A renewal payment already taken is refunded only as described under Automatic renewal, or where your rights under UK consumer law give a refund.

Support and complaints

• SandFly Pro needs the SandFly app on an Android device and an internet connection. The AI agent needs Android 11 or later.
• For support or to make a complaint, write to the address above, or use Settings, Help & feedback, Send feedback in SandFly.
• Under Part 1 of the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described, and services must be provided with reasonable care and skill.
• The seller gives no commercial guarantee beyond your legal rights, follows no code of conduct, asks for no deposit, and is not a member of an out-of-court complaint scheme.

Using SandFly Pro

You must not:

• share codes publicly, or sell or give away access to them;
• use SandFly Pro for anything illegal, to harm or harass others, for fraud, or to get into accounts or devices that are not yours;
• try to get around the safety check, the usage limit or the code checks;
• use SandFly Pro in automated or bulk ways, to provide a service to others, or to collect data from apps or websites in bulk;
• attack, overload or try to get unauthorised access to SandFly's servers;
• use the agent for anything Anthropic's usage policy does not allow.

Where possible you are told about a problem first, by a reply to your feedback or an email. A code used for serious or repeated abuse is cancelled without refund.

The agent

• The agent operates apps for you by touching and typing on the screen, and can run SandFly commands and use the clipboard. It can make mistakes. A safety check stops actions that look harmful and asks you to confirm actions that need it, such as sending messages.
• In banking, payment, investing, crypto, insurance, tax, health record, password manager and authenticator apps, every step needs your confirmation, and the agent only reads: moving money, changing payees, cards or security, and showing card numbers or codes are blocked, for you to do yourself.
• You are responsible for the tasks you give the agent and the actions you confirm. Check its work where a mistake would matter.
• SandFly Pro depends on Anthropic, Cloudflare and other services. It is provided with reasonable care and skill, but it may sometimes be unavailable.

Responsibility for loss

The seller is responsible for loss you suffer that was foreseeable and caused by breaking these terms or by failing to use reasonable care and skill. The seller is not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else UK law does not allow to be limited, and nothing affects your legal rights as a consumer.

Changes and law

• These terms may change. A purchase is under the version you agreed to when you bought it.
• The law of England and Wales applies. If you live in Scotland or Northern Ireland, you can also bring proceedings there.